Terms & Conditions
These terms apply when you browse or buy from this site. By placing an order you agree to them. They are written to be read, not to trip you up — if anything is unclear, email sales@softglowlab.com.
1. Who we are
This site is operated by Soft Glow Pte. Ltd. (“Soft Glow”, “we”, “us”), a company incorporated in Singapore and the authorised local distributor for the brands sold here. You can reach us at sales@softglowlab.com.
2. What we sell
We sell genuine, factory-sealed skincare, hair care and cosmetics from the brands we distribute in Singapore. Where a product carries a best-before date, it is shown in the product view before you buy. Stock is limited to what we hold, so items can sell out without notice.
Items in our Clearance section are approaching their best-before date and are priced to reflect the time remaining. The best-before date (or date range) is shown on every clearance product before you buy. Products stay effective and safe to use up to that date when stored as directed.
Product images and descriptions are provided for guidance. Packaging design may vary slightly from what is shown.
3. Prices and payment
All prices are in Singapore dollars and include GST. Delivery is charged at the rate shown at checkout and is free above the threshold displayed there. Payment is taken securely at checkout by Stripe; we do not see or store your card details.
If we discover a pricing error or find that an item is no longer available after you have paid, we will tell you and refund the affected amount in full.
4. Placing an order
When you start checkout we hold your items for a short time so they cannot be sold to someone else while you pay. Your order is accepted when we send you an order confirmation email. If we cannot accept an order for any reason, we will let you know and will not charge you, or will refund you if payment has already been taken.
5. Delivery
We deliver within Singapore only, by Ninja Van, typically within 3–5 working days of your order confirmation. Delivery times are estimates and can be affected by public holidays or courier delays. Please make sure your delivery address and phone number are correct at checkout; we may not be able to recover parcels sent to an incorrect address you provided.
6. Returns and refunds
Our products are not returnable for change of mind. If something arrives damaged, faulty or not as ordered, we will put it right. Full details are in our Returns & Refunds policy, which forms part of these terms.
7. Your account
You can shop as a guest or create an account. If you create one, keep your login details secure and let us know if you think someone else has used them. Please provide accurate information and keep it up to date. We may suspend or close accounts used for fraud, abuse or resale in breach of these terms.
8. Using the products
Always follow the manufacturer’s directions on the packaging. Skincare products can affect people differently; if you have sensitive skin or a known condition, patch-test first and stop using a product if irritation occurs. Nothing on this site is medical advice.
9. Intellectual property
Brand names, logos and product imagery belong to their respective owners and are used here as their authorised distributor. The design and content of this site belong to Soft Glow. You may not copy or reuse them without permission.
10. Our responsibility to you
We are responsible for supplying products that are genuine, as described and fit for use up to their best-before date. To the extent permitted by law, our liability for any order is limited to the amount you paid for it, and we are not liable for indirect losses. Nothing in these terms limits any rights or remedies you have under Singapore law that cannot be excluded.
11. Changes and governing law
We may update these terms from time to time; the version on this page when you place an order is the one that applies. These terms are governed by the laws of Singapore and any dispute will be dealt with by the Singapore courts.